dmg file from step # 2 and double click the Dropbox icon to install Dropbox.Ħ. Sudo mv /Library/DropboxHelperTools ~/DropboxHelperTools.oldĥ. Sudo mv ~/.dropbox-master ~/.Trash/dropbox-master.old This is completely normal and you can go on with the next line. Please note that you could see an error message regarding the existence of the folder ".dropbox-master" when you run the fifth of the following lines. Keep in mind that the password field in the terminal will remain blank as you type your password. You'll be prompted for your computer's admin password (not your Dropbox password) after entering the first command. PLEASE make sure you copy and paste these commands (don't type them by hand), as getting them wrong could cause some harm. Copy and paste the following lines into the Terminal, ONE AT A TIME, and press ENTER after each one. Open your Terminal app (Located at /Applications/Utilities/Terminal)Ĥ. Click on the gear icon in the Notifications panel and select 'Quit Dropbox'ģ. Click the Dropbox icon in the menu bar at the top of your screen Note: Please be sure to take note or take a screenshot of any Selective Sync settings you may have applied prior to re-installing in case you need to re-apply these settings upon re-install. Please save and quit all programs accessing files in the Dropbox folder, and then follow these instructions: This will not affect or remove the files in your Dropbox folder.
To ensure that the software is working correctly, I’d like you to do a complete reinstall to try to fix the problem. I spoke with Dropbox and they gave me some steps that worked.
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